ICT Support FAQ
Other Online Support
Remote Learning Provision:
Please use the following as guidance for our Online Learning Protocols, if we have to close the school site due to unforeseen circumstances.
1. We will revert to online learning if we have to close the school site, due to unforeseen circumstances. This will be communicated to students and staff via EduLink and the website.
2. Please follow the normal school timetable, work will be available on Google Classroom for each of the classes that you would normally have.
3. A VIT will complement the work that has been set.
4. If the school is closed for a number of consecutive days then responses to pupil questions (via GC) will be within 48 hours.
Google Classroom
Google Classroom is our main platform we will use to enable teachers to share learning resources with students.
Please click here for information on Google Classroom Email Summaries for parents.
Where do I log in?
To log in please go to https://classroom.google.com/ and enter your username and password.
There is also a free app available on the google play and apple stores that will allow for easier access on phones and tablets:
What is my username?
Your username for google classroom will be your surname followed by the initial of your forename @redhillclassroom.co. uk. For example, if your name was Joe Bloggs your username would be bloggsj@redhillclassroom.co.uk.
Please note that on occasions there is a number after your username if that username had already been taken previously, e.g. bloggsj1@redhillclassroom.co.uk.
What is my password?
You should already have set your password for google classroom at school during this academic year. If you cannot remember straight away, have a think about what you may have set. Make sure that caps lock/num lock is not effecting the entry of your password.
If you are a Year 7 pupil logging in for the first time since the induction session, please use the password that was given to you on the day. You will then be asked to change your password when logging in.
If you still cannot remember please ask your form tutor to let the ICT Support team know.
How do I join a class?
Your classes will now automatically generate for you so should all show in your google classroom overview page when you first log in. If they do not then please let your form tutor know and they will contact the ICT Support team.
How do I ask my teacher a question?
If the teacher has set an assignment you can ask a question using the private comments feature. To do this, click on the assignment your teacher has set, then on the right of the page you will see the option for private comments under the ‘Your work’ section. You can also ask a question using ‘Class comments’ which is at the bottom of the assignment page. Please note that all students in the class will be able to see questions asked under class comments.
I can’t view/edit an office file I’ve been assigned?
Please follow the steps in the guide below if the preview is not showing correctly for a file, if you need to edit the file but can’t or if you have accidentally deleted a file given to as part of an assignment. This may save you having to print anything out.
Do I need Microsoft Office to do my work?
You do not need a copy of office in order to do any of the set work. There may be office files posted by your teachers but these can be viewed in the browser or converted to a google doc if you need to edit them (please see the guide above). Google docs all work through the browser so there is no need for any additional software.
You can also create new documents to hand in if needed (please see how do I hand in work section below).
How do I hand in work? Can I upload a photo? How do I create a new google doc?
If an assignment has been set in google classroom, you may have been given a worksheet or booklet to fill in, or it may have been left for you to upload your own work (you always have the option to do this.) Work may also have been set for you to complete in your class books. Once you have completed or uploaded your work, make sure to click the ‘hand in’ button so the work is submitted to your teacher. Please find a detailed guide on handing work in and creating new documents below.
If you have done the work in your book or on paper you can take a picture if you have a mobile phone and then hand it in using the google classroom app. Please see the second guide below for instructions.
Where is my work stored?
All your work is stored in your google drive. Your google drive is your free online storage for your @Redhillclassroom account.
When you create or are given work for assignments, the files will populate in your google drive under the classroom folder, so you can view them here at any time. Go into the classroom folder, then find the relevant class folder.
Live Lessons
There are circumstances in which you may be asked to take part in a live lesson from home. You can access these lessons through Google Classroom.
Please click the link below to view our guide on how to use Google Meet:
Xbox and PlayStation Access to Google Classroom
It has become known to us that Xbox and PlayStation consoles can be used in place of a laptop or PC to access our school’s online learning. We have created a guide below with steps on how to access online learning.
Sparx Maths
Sparx Maths is a website full of maths resources and activities you may be asked to use by your Maths Teacher.
Where do i log in?
You can log in at https://www.sparxmaths.uk/student/
On this screen search for ‘Redhill School’ or ‘DY8 1JX’ and select Redhill School.
Next, click “Sign in with google”.
Finally, enter you google classroom details to log in. For more information see the sparks guide below.
Kerboodle
Kerboodle is a website you may directed to from google classroom in your MFL lessons.
Where do I log in?
If you have not had the link in google classroom, go to https://www.kerboodle.com/users/login.
What is my username?
Your username is the initial of your forename followed by your surname e.g. if your name was Joe Bloggs your username would be jbloggs.
What is my password?
You should already have set your password for kerboodle. at school during this academic year. If you cannot remember straight away have a think about what you may have set. Make sure that caps lock/num lock is not effecting the entry of your password.
What is the institution code?
The institution code is PH1.
Memrise
Memrise is a website you may directed to from google classroom in your MFL lessons.
How do I log in?
Memrise gives the option at the log in page ‘log in with google’ Click this option and use your google classroom username and password to log in. If you have been linked to Memrise from google classroom you should only need to click ‘log in with google’ and it will automatically take you to the correct page.
My Maths
My Maths is a website full of maths resources and activities you may be asked to use by your Maths Teacher.
How do I log in?
First, go to https://login.mymaths.co.uk/ and enter the school username and password (please contact ICT Support directly if you do not know this).
Once you have done this, log in with your own username and password for My Maths on the right of the page (my portal username, my portal password).
What is my username?
Your username will be a unique four digit code your maths teacher will have provided you with. Make sure to check your planner as you may have written it down here when it was first given out.
If you cannot remember please contact ICT Support directly.
What is my password?
Your password will be a three character set of letters given to you by your Maths teacher. Make sure to check your planner as you may have written it down here when it was first given out.
Still Need Help?
We are very happy to help if you have any queries or need help with something above.
Please email ICTSupport@redhill.dudley.sch.uk. If you get in touch via this ICT Support email address, please send from an email address we have for you on our system. Please also state the name of your child and the year they are in.
Please be aware we cannot account for issues with internet access or your personal devices at home.
ICT Support will be open Monday - Friday, 8AM - 4PM. We will endeavour to answer your query as quickly as possible.